Woodhouse Day Spas, Fort Wayne, Indiana

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Spa Etiquette

Welcome to The Woodhouse. We have a few things that we suggest to make your experience exceptional while you are enjoying our unique spa. If at any time you are in need of assistance please ask, it is our pleasure to serve you.

Spa Etiquette

Spa Reservations - To ensure your preferred appointment time, it is recommended that you schedule your spa experience with as much advanced notice as possible or at the conclusion of your last experience. Our professional staff allocated time especially for each guest; therefore a credit card is required to guarantee these reservations.

Spa Cancellations or Rescheduling - Should the need arise to cancel or reschedule your reservation, a 24-hour advance notice is required. If we do not receive a 24-hour notice you will be charged full price of the service.

Spa Arrivals - To begin your spa experience in a relaxed state, we ask that you arrive 30 minutes prior to your reserved appointment time. For new guests, please allow 40 minutes to accommodate completion of your guest profile. Upon arrival we will change you into a robe and sandals for your comfort. To further your relaxation we also offer spa beverages. Spa amenities are provided including private lockers, private rain-steam showers and an amazing 15-person steam room for the Women as a complimentary experience with your visit.

Cell Phones - For the respect of all guests, we kindly ask that you refrain from any cell phone use while spending time at our spa.

Spa Payments and Gift Cards - Payments are accepted in the form of Cash, Checks, most Major Credit Cards, and The Woodhouse Day Spa Gift Cards. The physical Gift Card must be presented at the time of payment. Gift Cards are non-refundable, may not be redeemed for cash, and may not be used to purchase another Gift Card. Any Gift Cards purchased prior to August 2007 have no value. Any Gift Card purchased after August 2007 will not expire.

Woodhuse Rewards - To fulfill our vision we are extending an invitation for you to introduce a friend, family member or colleague to The Woodhouse Day Spa through our refferal program. The greatest compliment we could receive is a refferal from one of our valued guests. Simply refer a new guest to begin their journey of health and wellness and have them mention your name upon shceduling their first appointment and we will send you a $10 referral gift card. These refferal gift cards can be redeemed at the Fort Wayne location only and have an expiration on the back of the card.

There is no limit to the number of refferals you can make. Spa parties are excluded.

Spa Products and Retuns - With The Woodhouse Vision, purity and quality are essential elements in our skin and body care products. In the event that you are unsatisfied with your product, a refund will be issued as spa credit or back in the form of which payment was received. All returns must be made within 30 days of purchase with the receipt.

Take Time - Give yourself plenty of time to take advantage of our unique spa amenities. Enjoy the private rain-steam showers before or after your experience. Doing so prior to a service will relax and warm the muscles, which will aid in the therapeutic benefits of our treatments as well as wash away any salts, minerals, or chemicals that could clog your pores when mixed with our oils or treatment products. And Women, step into our breathtaking 15 person steam room - clothing is not recommended however wraps and towels are available should you want more privacy.

Treatment Attire - Unless the service description specifies otherwise, it is customary to wear just your robe to your service. You will be given the opportunity to disrobe and cover yourself in privacy. Throughout your service your body will draped with linens for modesty. At no time during your treatment will you be fully exposed.

Communication - Prior to the start of your service, tell your therapist the areas you would like to focus on and any areas to be avoided. Communication is the key to getting what you want out of your Woodhouse experience.

Gratuities – Gratuities should reflect your level of satisfaction based on your therapist’s performance; therefore all gratuities are left solely at your discretion.

Let Go – Close your eyes and allow your mind to be free. Breathe deeply and let the tension slip away with each breath. Remember, this time is for you.

Revised 12/10/09 supersedes previous letters*

It is our pleasure to serve you.

6388 W. Jefferson Blvd. Fort Wayne, Indiana 46804
p. 260-459-6249 fortwayne.staff@woodhousespas.com

Monday, Wednesday, Friday, Saturday : 9:00am - 6:00pm
Tuesday, Thursday : 9:00am - 8:00pm
Sunday : 10:00am - 5:00pm

We await your visit,

The Woodhouse Team