Spa Etiquette

Spa Reservations
To ensure your preferred appointment time, it is recommended you schedule your spa experience with as much advance notice as possible or at the conclusion of your last experience. Our professional staff allocates time especially for each guest; therefore a credit card or gift card is requested to guarantee these reservations. All spa experiences are subject to availability. Menu service and prices are subject to change without notice. We reserve the right to refuse service to anyone.

Spa Arrivals
To begin your spa journey in a relaxed state, we ask that you arrive 15 minutes prior to your scheduled appointment time. For new guest, please allow 30 minutes to accommodate completion of your guest profile. Spa robes, slippers, private lockers and beverages are provided for your comfort. Delayed arrival will limit the time for your experience, reducing the effectiveness of your treatment and the expectations of your visit. In consideration of other spa guests, service time will not be extended for delayed arrivals, and the full price of your service will be charged. Please notify our staff if there are any special physical or medical needs or conditions they need to consider prior to your services. (i.e. Pregnancies, Sensitivities or Aggressive Medications) We recommend valuable item be left at home. The Woodhouse is not responsible for lost or stolen items.

Spa Cancellations or Rescheduling
As a courtesy, you will receive a confirmation of your reservation prior to your arrival. Should the need arise to cancel or reschedule reservations, a 24-hour advance notice is required. A 48-hour advance notice is required for any spa packages and multiple treatments lasting more than 2 hours. Insufficient notices to cancel or reschedule reservations are subject to charges up to full service value. All no show reservations will be assessed a charge at full value of services. Spa Parties are subject to terms of agreement for cancellations.

Spa Requirement
We accept guests of all ages, however, some services may require parental release before the services can be rendered. So that all guests may experience a pleasant and peaceful environment, we ask that only those receiving services accompany you to the spa.

Cell Phones
For the respect of our guests we do not allow the use of cell phones in the spa. We kindly ask that our guests refrain from any cell phone use while spending time at the spa.

Spa Payments, Gratuity, and Gift Cards
Payments are accepted in the form of Cash, Checks, most Major Credit Cards and The Woodhouse Day Spa Gift Cards. Gift Cards contain value, which may be used to purchase products, and services at face value. Gift Cards may not be used in the purchases of other gift cards. The Gift Card must be presented at the time of service or retail purchase and the available balance will be applied to the transaction. Prices may vary by spa location. Should the Gift Card be redeemed at another location, the card will be redeemed at face value. Gift Cards are non-refundable and may not be redeemed for cash. Any unused balance will remain on the card. We are not responsible for any lost, stolen, damaged or unauthorized use of the card.

There will be a $35.00 fee each time a check is returned as well as any incurred charges for collection of payment owed.

Gratuities are not included in the value of the services and are at the discretion of our guest. Discrete envelopes are provided upon check out.

Spa Products and Returns
In keeping with The Woodhouse Vision, purity and quality are essential elements in our skin and body care products. In the event you are not satisfied with a skin or body care product, you will be given spa credit if the product is returned within 30 days of purchase. For other retail items, a refund will be issued as spa credit or back in the form of which payment was received within 30 days of purchase.